Common Wig Questions
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Step 1: Get the position right
- Place the front of the wig around 3 inches above your eyebrows
- Adjust slightly if needed - comfort is always key
- If your wig has a lace front, you can trim the lace for a more natural, custom fit
Step 2: Line up the ear tabs
- Check the ear tabs on each side of the wig
- Make sure they sit level with the top of your ears
- This keeps the wig straight, secure, and not wonky
Step 3: Adjust for comfort
- Most wigs have adjustable straps or tabs inside
- Tighten or loosen until the wig feels snug but not tight
- The goal is to have no slipping and no pressure
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Petite: 21" Circumference | 13" Ear-To-Ear | 13.25" Front To Back
Petite Average: 21.5" Circumference | 13.25" Ear-To-Ear | 13.75" Front To Back
Average: 22" Circumference | 13.5" Ear-To-Ear | 14.25" Front To Back
Large: 23" Circumference | 14" Ear-To-Ear | 15.5" Front To Back
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Less is more when it comes to washing, you don't want to dry out the fibres. We recommend a wash every 6 - 8 wears, or whenever you feel the style is too dirty. Always use Wig specific shampoo and conditioner.
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Most standard synthetic wigs cannot withstand high-heat. When buying a wig, look out for common terms such as: 'Heat-Mode'. 'Heat-Friendly' or 'Heat-Resistant'. If your style has this label, it can likely withstand up to 160 degrees Celsius. Always check online or inside the box for information before adding heat.
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We do not recommend sleeping in your wig - this puts your style at risk of matting and friction with your pillow. This can significantly reduce the lifespan and quality of the fibres that make up your wig.
Shipping & Payment
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In the United Kingdom we have a tiered shipping system:
- FREE Standard Shipping on all orders over £150
- £7.90 for Tracked 48 hour
- £12.99 for Tracked 24 hour
- £18.99 for Express 10 am (For orders placed before 12pm Mon-Fri)
For all international countries, we charge the equivalent of £31.50 in your respective currency.
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Once we have picked, packed and despatched your order, you will receive a tracking number. This can be used on the Royal Mail/Parcelforce website.
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If an item has been damaged in transit, we ask that you get in contact with us as soon as possible. Please contact us with your order details and a photo of the damaged item.
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We accept payments from:
- Major credit card companies like Visa, Mastercard, and American Express
- Apple & Google pay
- PayPal
Returns
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We accept returns within 14 days of making a purchase. this is strictly on the proviso that:
- The item must be returned intact and in it's original condition with all labels still attached
- A completed returns form must be attached - good returned without this will be subject to a 10% handling fee
We will notify you via email once we have processed your return - this may take up to 14 days.
For more details please see here.
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Return shipping is paid for by the customer.
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Yes, we offer free UK shipping for orders totalling over £150.